Cancellation and Refund Policy for Odiseus Software - Powered by Razorpay
Thank you for using Odiseus Software and processing your payments through Razorpay. We strive to provide a seamless and reliable payment experience for our users. This policy outlines the cancellation and refund procedures related to payments made through Razorpay on our website.
1. Cancellation Policy
1.1. Cancellation of a payment transaction can only be initiated by the user or the cardholder who has made the payment.
1.2. To request a cancellation, you must contact our support team at Mobile No: 8341393353 or Email : kranthi@odiseussoftware.com with the details of the payment transaction, such as the transaction ID, date, and amount.
1.3. Our support team will review your request and, if eligible, initiate the cancellation process.
1.4. Please note that some transactions, such as successful payments or payments already submitted to the bank for settlement, may not be eligible for cancellation.
2. Refund Policy
2.1. Refunds will be issued based on the original payment method used for the transaction.
2.2. Refunds, if applicable, will be processed within 3-4 business days from the date of approval of the cancellation request.
2.3. The time taken for the refund to reflect in your account may vary depending on your bank or card issuer's policies.
2.4. Partial refunds may be issued in cases where only a portion of the payment is eligible for cancellation.
2.5. Refunds will be processed in the same currency as the original payment. We are not responsible for any fluctuations in the currency exchange rates that may occur during the refund process.
3. Disputes and Chargebacks
3.1. If you believe that a payment was made in error or unauthorized, you may request a dispute or chargeback through your card issuer or bank.
3.2. We encourage you to contact our support team first to resolve any issues before initiating a dispute or chargeback.
3.3. Chargebacks initiated without prior communication with our support team may result in the suspension or termination of your account on our website.
4. Contact Us
4.1. If you have any questions, concerns, or requests regarding the cancellation and refund policy or your payment transactions, please contact us at:
Address: 8-3-167/A/52, Ground Floor, Vani Nilayam, Vikaspuri, AG Colony Road, Hyderabad-500038
Email: hr@odiseussoftware.com